1
Use your old checkout email
Create the new account with the same email address you used on the old Irving Books shop. That email is how we match your previous purchases.
Existing Customers
Move your old Irving Books account to the new site
The shop has moved from WooCommerce to a new account system. Your old password will not work here, but your previous purchases can be reconnected by creating a fresh account with the same email address.
What to do
Three steps, usually under two minutes
You do not need access to the old website. The new site matches orders from imported records using your email address.
2
Choose a fresh password
Old WooCommerce passwords were not copied into the new system. This protects customer accounts during the move.
3
Open Order History
After signing in, new-site orders and older WooCommerce purchases appear separately so you can tell them apart.
What carries over
Your purchase history is not lost
The new account area separates current orders from legacy WooCommerce records. That keeps fulfilment status clear while still giving returning customers access to their old history.
Previous Irving Books purchases matched by email
Legacy order numbers, dates, totals, and purchased items where available
Downloadable purchases that can be reissued through the new account area
Help
Common migration questions
I used more than one email address
Create the account with the email you most often used at checkout. If an order is missing, send us the old order number or alternate email and we can trace it.
My old password does not work
That is expected. Old passwords were not transferred. Create a new account instead of trying to reset the old WooCommerce password.
I already made a new account
Sign in and check Order History. If the email matches, legacy orders should appear automatically; if not, contact us and include the old order details.
Missing an old order?
Send the old order number, checkout email, and any name used on the purchase. We can search the imported records and reconnect the order to the right account.