Frequently Asked Questions

Quickly find answers to your frequently asked questions here

What is Irving Books?

Irving Books or Focal Point Publications is a publishing house and online bookshop. 

If you have problems with checkout and cart, please first try to clean your cache on the browser. If this doesn’t work, try with a different browser. Or you can contact us via chat and explain what is exactly the problem. Someone from support will help you as soon posibile. 

If you encounter any issues while trying to make a purchase on our website, please don’t hesitate to reach out to us through chat or email. Let our support team know the items you wish to buy, and we will promptly create an order for you. Once the order is ready, we will send you a secure payment link to complete your purchase. Your satisfaction is our priority, and we’re here to assist you every step of the way.

If you’re having trouble changing the currency on our website, please follow these steps to resolve the issue:

  1. Disable Blockers: Make sure to turn off any ad blockers or other browser extensions that might be interfering with the site’s functionality.

  2. Refresh Your Browser: After disabling the blockers, refresh your browser to see if the currency change option becomes available.

  3. Change Currency on Different Pages: Sometimes, trying to change the currency on different pages of the site can help. Navigate through a few different pages and attempt to switch the currency each time.

  4. Clear Browser Cache: Your browser might be caching old pages, preventing the currency change from taking effect. Clearing your browser’s cache can help ensure you’re seeing the most up-to-date version of the site.

  5. Use a No-Cache Link: If the above steps don’t work, try using a no-cache link to bypass the cached version of the site.

  6. Register/login: If the above steps don’t work, try registering or loging. 

By following these steps, you should be able to resolve any issues with changing the currency on our website. If the problem persists, please contact our support team for further assistance.