Returns & Refunds
Request a Refund
We want you to be completely satisfied. If something isn't right, we'll make it right.
Our Refund Policy
No-quibble refunds when an order is not right
30 days from delivery for physical books; preorders can be cancelled any time before fulfilment begins
Our fault, our cost. Damaged, misprinted, wrong or missing items are replaced or refunded with nothing to pay
Digital downloads fixed or refunded when the file, format, or access is wrong
We reply within two business days. Refunds go back to the original payment method; unwanted books are returned at your postage cost. Full policy
Commercial & Bulk Orders
We welcome trade enquiries and larger orders. A bulk order is any order containing 30 or more physical book copies in total, whether of one title or a combination of titles.
You must email us at info@irvingbooks.com before placing a commercial or bulk order so that we can confirm the arrangements, provide a quote including shipping costs, and discuss available bulk discounts.
Our website is designed for personal, non-commercial purchases. Shipping costs calculated by the website will not be accurate for bulk orders, so for bulk orders placed through the site we may contact you before dispatch to explain the correct shipping cost and request payment of any outstanding balance. Any additional shipping charge will be confirmed with you and will require your agreement before the order is dispatched.
Commercial and bulk orders are non-refundable, except where required by law. The standard refund policy above does not apply to these orders.