Returns & Refunds

We offer a 30-day return policy for all physical books purchased from Irving Books. Use the return request form so we can find the order, capture the item details, and route it into our admin queue. To be eligible for a return:

• The book must be in unused, undamaged condition — as you received it
• The return must be initiated within 30 days of the delivery date
• You must submit a request through the returns form or contact us at info@irvingbooks.com if the form cannot find your order

Return shipping costs are the responsibility of the buyer, unless the item arrived damaged or defective. We recommend using a tracked shipping service — we cannot be responsible for items lost in return transit.

If your book arrives damaged or with a printing defect, we will replace it free of charge — including shipping. Please:

1. Email us at info@irvingbooks.com within 14 days of receiving the item
2. Include your order number and a photograph showing the damage
3. We will arrange a replacement to be printed and shipped to you at no cost

In some cases, we may offer a refund instead of a replacement if the item is no longer available.

Due to the nature of digital goods, eBooks, audiobooks, and other digital downloads are non-refundable once the download link has been accessed.

If you experience technical difficulties with a digital download (corrupted file, incorrect format, etc.), please contact us and we will resolve the issue — whether by providing a new download link or an alternative format.

If you purchased a digital product by mistake and have not yet accessed the download link, contact us promptly and we will issue a full refund.

To initiate a return or refund, use the self-service request form:

If your order cannot be found, email info@irvingbooks.com with your order number, the item(s), the reason, and photos if the item is damaged.

Once we receive and inspect your returned item (or verify a damage claim), we will process your refund:

• Refunds are issued to your original payment method (the card or account used at checkout)
• Please allow 5–10 business days for the refund to appear on your statement
• You will receive an email confirmation when your refund has been processed

Shipping costs from the original order are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.