Returns & Refunds

We offer a 30-day return policy for all physical books purchased from Irving Books. To be eligible for a return:

• The book must be in unused, undamaged condition — as you received it
• The return must be initiated within 30 days of the delivery date
• You must contact us at info@irvingbooks.com to arrange the return

Return shipping costs are the responsibility of the buyer, unless the item arrived damaged or defective. We recommend using a tracked shipping service — we cannot be responsible for items lost in return transit.

If your book arrives damaged or with a printing defect, we will replace it free of charge — including shipping. Please:

1. Email us at info@irvingbooks.com within 14 days of receiving the item
2. Include your order number and a photograph showing the damage
3. We will arrange a replacement to be printed and shipped to you at no cost

In some cases, we may offer a refund instead of a replacement if the item is no longer available.

Due to the nature of digital goods, eBooks, audiobooks, and other digital downloads are non-refundable once the download link has been accessed.

If you experience technical difficulties with a digital download (corrupted file, incorrect format, etc.), please contact us and we will resolve the issue — whether by providing a new download link or an alternative format.

If you purchased a digital product by mistake and have not yet accessed the download link, contact us promptly and we will issue a full refund.

To initiate a return, email us with the following details:

We aim to respond to all return requests within 48 hours.

Once we receive and inspect your returned item (or verify a damage claim), we will process your refund:

• Refunds are issued to your original payment method (the card or account used at checkout)
• Please allow 5–10 business days for the refund to appear on your statement
• You will receive an email confirmation when your refund has been processed

Shipping costs from the original order are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).

We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.